This policy explains how Huewerk Cabinet Refinishing (“Huewerk,” “we”) collects and uses information when you visit huewerk.com or contact us.
Information you give us
When you request a consultation, we collect the details you provide, such as your name, phone number, email address, city or ZIP code, project details, and any photos you choose to send. We also record that you agreed to be contacted, along with the time, the page you came from, and your IP address and browser, as a record of that consent.
How we use it
- To respond to your request, schedule a consultation, and prepare a proposal.
- To contact you by phone, text message, and email about your request and project.
- To keep records of our work and meet our legal obligations.
We do not sell your personal information.
Calls and text messages
If you agree, we may call or text you about your request, including with automated technology or an AI-assisted voice assistant that identifies itself as such. Calls may be recorded. Message and data rates may apply. You can reply STOP to any text to opt out, or ask us at any time to stop calling you. Mobile numbers and consent information are not shared with third parties for their marketing purposes.
Scheduling, video calls, and payments
If you book a video introduction or a Design Session, you choose a time with Cal.com, which receives your name, email address, and booking details. Video calls are held over a video conferencing service, such as Zoom. Design Session fees are paid by card through Stripe; we don't see or store your full card number.
Photos in your home
With White Glove Service, we photograph the contents of your cabinets before packing so everything goes back where it was. These photos are used only for your project.
Analytics and cookies
We use the following tools to understand how visitors use the site and to improve it:
- Google Analytics, which uses cookies to measure visits, pages viewed, and form submissions.
- PostHog, which uses a cookie to measure visits, pages viewed, and form submissions, and records how visitors interact with pages, including mouse movements, clicks, and scrolling, to produce session replays. Text you type into form fields is masked. When you send a consultation request, we keep its PostHog visitor ID with your request so we can see which pages and searches led to it.
- Vercel Web Analytics and Speed Insights, which measure visits and page performance without cookies.
You can block or delete cookies in your browser settings, and opt out of Google Analytics with Google's browser add-on.
Service providers
We share information only with providers that help us run the business, such as our website host, email provider, phone and messaging provider, and analytics providers, and only as needed to provide their services.
Your choices
You can ask us to access, correct, or delete the personal information we hold about you by emailing hello@huewerk.com.
Contact
Questions about this policy? Email hello@huewerk.com or call (972) 737-7727.